Last updated: June 2026
At Qaydoum, our services are digital and depend on time, effort, and human execution. For that reason, cancellation and refund eligibility depends on the stage of the service.
Our goal is to keep everything clear from the beginning, so you know when cancellation is possible and when the service becomes active.
You may request cancellation and receive a full refund if work has not started, no resources have been assigned to the order, and no external fees have been paid for the service.
After work begins, the amount related to the completed part of the service is non-refundable, because the service is based on time and effort that has already been used.
In some cases, Qaydoum and the client may agree to complete the remaining work or resolve the case reasonably based on the progress and service type.
Services delivered for a fixed period, such as store management, customer support, or operations support, start after agreement and receipt of the required information.
Once execution starts, these services cannot be cancelled or refunded, and the service continues until the end of the agreed period.
The client may choose not to renew after the period ends with no additional obligation.
Ads management services are managed monthly.
After the ad account is prepared or the campaign is launched, the management fee for the current month is non-refundable.
The ad budget is paid directly to the advertising platform, follows that platform’s policy, and is not part of Qaydoum’s management fee.
Store creation and redesign packages start after the requirements are approved and work begins.
After execution starts, the amount is non-refundable, and the package is completed according to the agreed scope.
For product photo preparation services, the work may start with an initial sample depending on the service type.
After the sample is approved or the batch execution starts, the amount is non-refundable.
Any additional revisions outside the included revision scope are quoted separately.
Quick services such as payment provider activation, documentation support, domain email setup, size guide, links page, and visibility improvement start after the order and collection of requirements.
Before execution starts, cancellation and refund may be possible.
After execution starts, the completed portion is non-refundable.
Any amounts paid to external parties, such as platform fees, official authority fees, email providers, external tools, or ad budgets, are not refundable through Qaydoum because they are paid to independent third parties.
If Qaydoum is unable to deliver the service for reasons related to Qaydoum, the case will be handled by either completing the service or refunding the amount related to the uncompleted part, depending on the situation and agreement.
To request cancellation or refund:
For any questions about this Cancellation and Refund Policy, contact us through:
WhatsApp: 966543650060
Email: [email protected]
